Corporate Shenanigans
Feb20
We’ve all heard it before, corporations are evil, and all they care about is money. Well I couldn’t agree more. Working for a cell phone provider (of which I won’t name) has really opened my eyes to this.
When I was working for Starbucks, the corporate big wigs were actually pretty good when it came to dealing with issues concerning customer service and their staff whom they call “Partners”, it’s Starbucks way of saying they are a part of the company, so when the partners succeed, the company succeeds, cheesy, but it works. The reason I had to leave that company was the middle management. For some reason, they insisted on always hiring externally for the basic store management positions, which really bugged a lot of people, myself included. The external hires may have come from the same position from another company, but that doesn’t mean they can do this job. The real kicker is while I’m training for the next position, I’m also training the external on how to do the job I’m going for, and getting paid half as much, and every time I went for my interviews to move up more was asked of me still, tasks that managers are responsible for, but done by the much lower waged person. Sure that sounds like evil corporate, but I’m pretty sure the middle management just managed to use all that to make themselves look good to save their own sorry asses. So goodbye to you Starbucks, your distract managers ruined that fun for me.
So back to my main issue. Back to how this cell phone companys corporate ideals are pathetic and disturbing. Basically from what I’ve seen in these short 6 months I am not impressed. This company really does not care about it’s customers at all. They like us to think they’ve done something to improve customer satisfaction, but it’s really just a way to keep tabs on the employees and make sure they doing they jobs. When a complaint is mad then, they can just point the customer back to te store they came from, even though the problem is most likely a flawed system error. The staff the. Get the joy of dealing with an aggravated customer, and the head office gets the much less stressful task of then talking to the store representative instead of the angry customer to resolve the issue. It works this way because has given us a system in store that gives us very, very limited control, so we have to call in to a staff only line to resolve complicated issues, caused by a cheaply made system with too many problems to count.
